Privacy Policy | Pawmory

Information We Collect

When you place an order or contact us, we collect the information you provide:

Contact details — name, email address, shipping address, and phone number (if provided).
Order information — products purchased, payment amount, and transaction records.
Custom content — pet photos and personalization details you upload for custom products.
Communications — messages you send to our support team.

How We Use Your Information

To process and fulfill your orders.
To create your custom artwork based on the photos and details you provide.
To communicate with you about your order status, design approvals, and revisions.
To respond to your inquiries and support requests.
To comply with legal obligations and payment processing requirements.

We do not sell, rent, or share your personal information with third parties for their marketing purposes.

Photo & Artwork Privacy

Pet photos you upload for custom products are used solely to create your ordered artwork. They are not used for any other purpose and are not shared publicly without your explicit consent.

Data Retention

We retain your order information and communications for as long as necessary to fulfill your order and comply with legal obligations. Pet photos and design files are stored securely and may be retained for quality and reference purposes.

Third-Party Services

We use the following third-party services to operate our store:

Shopify — our e-commerce platform, which processes payments and handles checkout. See Shopify's Privacy Policy.
Payment processors — Visa, Mastercard, American Express, Apple Pay, Google Pay, and other payment methods available at checkout.
Shipping carriers — your shipping information is shared with carriers solely for delivery purposes.

Your Rights

You may request:

Access to the personal information we hold about you.
Correction of inaccurate information.
Deletion of your personal information, subject to legal retention requirements.

To exercise these rights, contact us at support@udifine.com.

Contact

For privacy-related inquiries:
UDIFINE HK LIMITED
support@udifine.com
Room 07, 12/F., Chevalier Commercial Centre, 8 Wang Hoi Road, Kowloon Bay, Hong Kong